Harvard Business Review (March/April 2022)

160 pages. Volume 100, number 2. Features: *Making purpose real *What is the purpose?: Your why may not be what you think it is *The messy but essential pursuit of purpose: Win-win solutions are less common than we think *Use purpose to transform your workplace: Unilever's values-based approach to difficult talent decisions *Purposeful business the agile way: Turn squishy debates into concrete action *Managing a polarized workforce: How to foster debate and promote trust *Data-driven diversity: To achieve your inclusion goals, use a metrics-based approach * Robots need us more than we need them: In our AI future, people-not the algorithms they deploy- will be the reason most companies succeed *Managers can't do it all: It's time to reinvent their role for the new world of work *Creating high-impact coalitions: CEO can lead the charge on society's biggest problems *Customer experience in the age of AI: The case for building "intelligent experience engines" *The real secret to retaining talent: The subtle art of making people feel special *A better way to assess managerial performance: A new measure get past the distortions of total shareholder return and puts buybacks into perspective *Rethinking your approach to employee experience: Companies should focus on not just what they give employees but also how their offerings make employees feel. The cost of being a bad corporate citizen; risky business, on and off the job *More-experienced entrepreneurs have biggest deadline problems: A new study examines why founders don't learn to anticipate delays *The CEO on Roblox on scaling community-sourced innovation: Racing toward the future of human coexperience in safe and civil community *When to cooperate with colleagues and when to compete: There's rivalry in every work relationship. Have a strategy for managing it *One employee went freelance. Now everyone wants the same deal: An advertising firm considers how to stem the tide of departures *Finding middle ground: New takes on the class divide