Harvard Business Review (March/April 2021)

Volume 99, number 2. Features: *How leaders can drive sales *When CEOs make sales calls: How top-management involvement in B2B relationships can drive-or kill-deals *How to shift from selling products to selling services: It takes different skills and a different focus *Selling after the crisis: Senior executives must understand how dramatically the process needs to change *For an agile transformation, choose the right people: Identify your "hidden stars" and other vital players *How venture capitalists make decisions: An inside look at an opaque process *Are you listening?: Senior leaders can become insulated from early signs of danger and opportunity. Here's how to overcome that *Turn departing employees into loyal alumni: A holistic approach to offboarding *What professional service firms must do to thrive: They have to tightly align their practices and clients *Manage the suppliers that could harm your brand: know when to avoid, engage or drop them *Designing the hybrid office: From workplace to 'culture space' *"It will need to be the most amazing thing humankind has ever done": A conversation with Microsoft cofounder and philanthropist